Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Transforming Technical Services through Training and Development, by Marlee Givens and Sofia Slutskaya, is a tool to help technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Using case studies, this collection showcases a variety of creative and practical training development and organizational strategies that libraries and consortia have used to tackle issues related to skills gaps, remote work, student worker turnover, reorganizations, technology migrations, and more.
In Transforming Technical Services through Training and Development, editors Marlee Givens and Sofia Slutskaya advocate the benefits of creating learning cultures (that is, environments that encourage both individual and organizational learning and where learning is prioritized, valued, and rewarded) in Library Technical Services departments to facilitate the continuous improvement of those units’ services delivery. Givens and Slutskaya have compiled a compendium of essays and case studies showcasing how some libraries have established learning cultures and the different training methodologies employed to facilitate those cultures to give technical service managers and trainers ideas for creating learning cultures in their departments.— Michael Hanson, Director of Library Technical Services, Newton Gresham Library, Sam Houston State University